Effective Date: 10 February 2025

1. Introduction

Welcome to Goldrush Ballito’s Privacy Policy. Protecting your personal information is a priority, and we are committed to ensuring that your data is collected, processed, and stored securely in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy outlines how we collect, use, and protect personal data associated with you. By using our website (https://goldrushballito.co.za/) or engaging with our services, you agree to the terms outlined here.

For inquiries regarding this Privacy Policy, please contact:
Address: Ballito Junction Regional Mall, Leonora Dr, Ballito, 4339, South Africa
Email: [email protected]

2. Scope and Applicability

This Privacy Policy applies to:

Website Visitors: Individuals who browse or interact with our website.
Customers: Users who engage with our services, including purchases and account registrations.
Prospective Clients: Individuals who contact us via email, phone, or other communication channels.

This policy does not apply to anonymized, de-identified, or aggregated data that cannot be traced back to a specific person.

3. Personal Information We Collect

We collect personal information necessary for the operation of our website and services. This may include:

3.1 Data Collected Automatically

IP address and device information.
Website activity, including pages visited and interaction patterns.
Cookies and tracking technologies (see Section 6: Cookies and Tracking Technologies).

3.2 Data Provided by Users

Contact Information: Name, email address, phone number.
Account Information: Username, password, and transaction history.
Billing & Payment Information: Bank details, credit/debit card details (processed through secure third-party providers).
Communication Data: Records of inquiries, complaints, and customer service interactions.

We do not collect sensitive information unless legally required or explicitly provided by the user.

4. Purpose of Data Collection

We use personal data for the following purposes:

Service Delivery: To process transactions, manage user accounts, and provide customer support.
Marketing and Communication: To send promotional materials, special offers, and service updates (users may opt out at any time).
Security & Fraud Prevention: To verify identities, prevent fraud, and enhance security.
Legal Compliance: To meet regulatory obligations, process refunds, and retain records in accordance with South African law.

5. Legal Basis for Processing Personal Information

We process personal information based on:

User Consent: Where you provide explicit permission (e.g., subscribing to newsletters).
Contractual Obligations: To fulfill purchases, transactions, or requested services.
Legal Compliance: To adhere to regulatory requirements.
Legitimate Business Interests: To improve website performance and prevent fraudulent activity.

Users may withdraw consent at any time by contacting [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and improve website functionality.

6.1 How We Use Cookies

Essential Cookies: Necessary for website operation and security.
Performance Cookies: Track website analytics and user interaction.
Marketing Cookies: Used for targeted advertisements and promotional offers.

Users can adjust cookie preferences through browser settings. However, disabling cookies may affect website performance.

For more details, refer to our Cookie Policy.

We do not sell or rent personal data. However, we may share information in the following circumstances:

Service Providers: Third-party vendors that assist with payment processing, fraud prevention, and website analytics.
Legal Authorities: Where required to comply with legal obligations or court orders.
Business Transfers: In the event of a merger, acquisition, or restructuring.

Where data is transferred outside South Africa, appropriate safeguards will be implemented in compliance with POPIA.

8. Data Security Measures

Goldrush Ballito implements industry-standard security measures, including:

Encryption: Secure transmission of sensitive information via HTTPS.
Access Controls: Restricted access to personal data on a need-to-know basis.
Data Monitoring: Continuous security assessments and fraud prevention protocols.

Despite these precautions, users should take their own security measures, such as using strong passwords and avoiding public Wi-Fi when accessing accounts.

9. User Rights Under POPIA

Under South Africa’s Protection of Personal Information Act (POPIA), users have the right to:

Access Data: Request a copy of personal information we hold.
Correction of Data: Update or rectify inaccurate information.
Data Deletion: Request erasure of personal information, subject to legal requirements.
Object to Processing: Opt out of marketing communications.
Withdraw Consent: Revoke previously granted consent for data processing.

To exercise these rights, users may contact [email protected]. Requests will be processed within 30 days, in accordance with POPIA regulations.

10. Data Retention Policy

We retain personal data only for as long as necessary to:

Fulfill the purpose for which it was collected.
Comply with legal and regulatory obligations.
Resolve disputes and enforce agreements.

Upon request, personal data may be deleted, anonymized, or restricted from further processing unless retention is required by law.

11. Children’s Privacy

Goldrush Ballito does not knowingly collect data from individuals under 18 years of age. If we become aware that a minor has provided personal data, we will take steps to delete the information.

Parents or guardians who believe their child has submitted personal information should contact [email protected] immediately.

12. Changes to This Privacy Policy

Goldrush Ballito reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised Effective Date.

Significant changes may be communicated via:

Website notifications
Email alerts (for registered users)

Users are encouraged to review this policy periodically. Continued use of the website after updates constitutes acceptance of the revised terms.

13. Contact Information

For privacy-related inquiries or concerns, contact:

Goldrush Ballito
Email: [email protected]
Address: Ballito Junction Regional Mall, Leonora Dr, Ballito, 4339, South Africa

If you believe your privacy rights have been violated, you may lodge a complaint with the Information Regulator of South Africa at https://inforegulator.org.za/.